This agreement sets forth the terms and conditions under which you are bound when registering or connecting to Crimson Desert services.
I. Code of Conduct
The guidelines and rules listed below explain what behavior is expected of you and what behavior you can expect from other users both in-game and on the forum. Note that the following guidelines are not exhaustive, and may not address the manner of offensive behavior. While using any Crimson Desert service, you will encounter a large number of users who share different experiences and come from different backgrounds. While certain language and images may not be offensive to you, consider the fact that the same language and images may have a completely different effect on someone else. All users on Crimson Desert must agree to these rules. Violations will lead to the corresponding suspension on the players in-game or forum account.
A. Naming policy
When choosing a character name, creating a guild, or otherwise creating a label that can be seen by other users using the Game or the service, you must abide by the guidelines set forth here, as well as rules of common decency. If Crimson Desert staff finds such a label to be offensive or inappropriate, it may, in it’s sole and absolute discretion, change the name, remove the label and corresponding chat room, and/or suspend or terminate your use of service. Guilds which violate the policy will be deleted with or without a warning. You may not create a name or label related, referring, incorporates or utilizes any of the following: Religion, Politics, Organizations; Nationality, Racism, Ethics; Harassment or Defamation, Obscenity, Vulgarity, Insults; Sexually explicit, Violence; Hateful, Drugs, Unlawful; Staff member or any staff oriented name; Incomprehensible.
B. Interacting with players and staff
Communicating in-game with other users and staff members, whether by text or any other method, it is a fundamental element of the Game. The following rules are not intended to be exhaustive. Crimson Desert staff may use their discretion to decide what may break these rules. When communicating with other users and staff you may not: Communicate any unlawful, obscene, harassment, racist or any such language, and/or imagery deemed inappropriate by Crimson Desert staff; Disrupt any feature of the Game, and/or any component thereof in a manner that is deemed negatively on other users including but not limited to, sending junk messages, repeated unsolicited messages, sending advertisement, and/or services for goods or services originating outside the Game; Participate in any action that, in the sole and absolute discretion of Crimson Desert staff, results or may result in a player being “scammed” or defrauded out of currency or any other items the user has earned; Advertise or operate services in-game and/or on the forum which in the sole discretion of Crimson Desert staff is considered a casino and/or gambling; Impersonate any user, including without limitation any “game master” or any other Crimson Desert staff member; Communicate, post and/or direct users to information regarding a user’s or staff members identity and/or personal information; Lie to, or attempt to deceive Crimson Desert staff
a.) Player versus Player
The Crimson Desert staff recognizes all play styles to be valid and a part of the game and not harassment. Killing players of your opposing faction, including camping players at spawn locations are considered a part of the Game. Unless the harassment exceeds normal expectations. You should always remember to protect yourself in areas where the players can attack you.
Streaming on any service is allowed, however, we encourage you to research TOU of the streaming service you intend to use in order to protect your streaming account.
c.) Certain behaviour goes beyond what is considered fair and is considered a violation of this agreement.
This behavior includes, but is not limited to, the following: Using, or exploiting errors in design, features, and/or bugs to gain access that is otherwise not available, to facilitate and/or grant you an advantage over other players; Intentionally not participating in Red-Battlefield, Arsha’s Spear, and/or other matchmaking arenas.
Crimson Desert can’t allow all kinds of discussion on the forum. The forum is here to provide you with a friendly environment where you can discuss ideas, give game play advice, role-play and converse about any other aspect with other players. Forums work best when participants treat their fellow users with respect, courtesy and common decency. Therefore, please be civilized when participating. Crimson Desert staff needs to be able to read everything you post to ensure it abides by this agreement. Posts not in their specific language sections (Global is used English and Brazil is used ether Portuguese or Espanol languages) are subject to deleted. Crimson Desert staff reserves the right to delete, move or edit any post with or without warning nor explanation to the user. In the extreme cases, Crimson Desert staff may limit or block the form access from a user.
II. Account information
Crimson Desert staff will never ask for your account details or share any confidential information. For the safety of your account, never share any of your account information, such as email addresses, account names, and/or passwords.
A. Account security
The account owner is responsible for the security of the account and that it’s sufficiently protected. Note that Crimson Desert staff does not recover hacked accounts. You should: Never share your account information; Have unique and complex password; Connect yourself from a secure computer and network; Never download unsafe files that might contain viruses/malware; Never use the same credentials (username and password) on another service.
B. Account sharing/trading
You may not purchase, sell, gift, share, lend or trade any account or offer to purchase, sell, gift, share, lend or trade any account. Any such attempt will result in immediate account closure.
III. Staff assistance
We do understand that a player who’s contacting the Crimson Desert staff might be upset over an issue they experienced within the Game, however, the use of vulgar, abusive or disrespectful language towards staff members is unnecessary, inappropriate and unproductive. Players who engage in this behavior will be told to stop, if they continue, a suspension may be placed on the account. A staff member will never ask you anything that would compromise an account or it’s personal information. Crimson Desert staff ill makes sure every attempt to show you the respect you deserve. We ask that you show us the same respect. We take no joy in placing suspensions on an account but must do so in accordance with this agreement.
A. Forum assistance
Please direct all help requests, related questions to the support section on the forum.
B. Staff member interaction
Time spent processing issues that have already been answered keeps the Crimson Desert staff from addressing another user’s pressing issues. If a single player repeatedly creates abusive or multiple questions and/or reports regarding the same closed issue, or otherwise misuse the respective system, they will be asked to stop, and if ignored, they will receive a suspension on their account. Any attempt to bribe an Crimson Desert staff member will result in an immediate suspension being placed on the account. Crimson Desert reserves the right, at its sole and absolute discretion, to change, modify, add to, supplement or delete, at any time, any of the terms and conditions of this Agreement. Effective with or without prior notice to you.
Any suspensions or warnings set on an account are taken into consideration should the account be found in violation of TOU. Throw-away accounts in violation of the rules are always permanently banned. Some suspensions can be applied without previous warning. This will depend on its seriousness.
For minor infringements, a warning is first given to inform a player about the rules and warn him about a future suspension. Warnings remain on the player’s record. Warning can be given for the following reasons: Spam; AFK in matchmaking arenas; Player harassment; Racist or offensive sentiments; Abuse of assistance system (forum, discord and/or in-game); Lack of respect towards the server or the staff members; Multiboxing; Any attempt to bribe a staff member; Not speaking allowed language in public channels (Language allowance can be checked in previous sections of TOU).
B. Mute or temporary account suspension
This sanction can last anywhere from 1 hour to 1 month, depending on severity, and is given for repeated violation of the rules, or for any of the following: Scamming; Lying to, or attempting to deceive Crimson Desert staff; Abuse of in-game bugs;
C. Permanent ban
The most serious suspension. This suspension is applied in case of multiple violations of the rules, or after multiple account interruptions, as well as any of the following: Scamming; Hacking; Using any means of botting or 3rd party software to gain a unfair advantage; Any client modification; Revealing the identity of an Crimson Desert member; Advertising; Selling/Buying player names; Abuse of major in-game bugs; Staff impersonation Crimson Desert reserves the right, in its sole and absolute discretion, to increase a sanction, suspend or terminate your use of the service at any time, for any reason or for no reason, with or without prior notice to you.